Q&A Shop

Q&A

HOW DO I PAY?

Currently we only accept 100% TT payment to our account, Credit card and through our PayPal account. For international order, please note that you may need to pay additional import fees, taxes,
brokerage fees and handling fees to your local authorities or customs offices.

 

WHAT HAPPENS ONCE YOUR ORDER HAS BEEN PROCESSED?

Upon submitting your order, you will receive a confirmation e-mail of your order. Once your payment has been processed and funds cleared,
you will receive a second e-mail containing all the necessary dispatch information, including your delivery tracking number.
Please allow 1-3 business days for your order to be processed.

 

CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS?

Your delivery address can be different from your billing address. We cannot change the delivery address once your order has been dispatched.

 

SHIPPING WORLDWIDE

We ship worldwide. When the order is shipped, clients will receive an e-mail from us specifying the tracking number.
Please note, once we have emailed you the tracking reference, we recommend you track from this point online.

 

SHIPPING TIME

Asia 7-10working days; Europe, America and Australia 10-15 working days via DHL
For other route need to be check first.

 

INCORRECT SHIPPING INFORMATION

If a package is returned to RMAA due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. RMAA is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

LOST OR STOLEN PACKAGES

RMAA is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
Upon inquiry, RMAA will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Term And Condition

Term and conditions

We (I) certify that we (I) will not use the item(s) in this statement in any restricted activity that supports the development, production, handling, usage, maintenance, storage, inventory or proliferation of any weapons of mass destruction and its delivery systems or participation in transaction with persons engaged in such activities